WinGreen’s Salesforce.com services are designed to integrate marketing and sales seamlessly to improve overall sales performance. Salesforce.com’s customer relationship management (CRM) is all about managing the relationships you have with your customers. CRM combines business processes, people, and technology to achieve this single goal: getting and keeping customers. It’s an overall strategy to help you learn more about their behavior so you can develop stronger, lasting relationships that will benefit both you and your clients. Growing your business requires a strong focus on CRM, as well as additional elements of social media and making the transition to a social enterprise to connect with customers in new ways.
Successful CRM involves many different areas of your company, starting with sales and extending to other customer-facing areas like marketing and customer service. Salesforce.com offers cloud software for all those areas… and more. With Salesforce and the Force.com cloud computing platform, you can mind your customers and your budget at the same time. WinGreen gets you up and running in 30 days with the world’s most proven CRM solution.
CRM software helps ensure that your sales, marketing, and support efforts are all working toward a common goal, so you can take your business success to a whole new level. Streamlined and automated business processes give everyone in your company a complete view of the customer, provide deeper analysis and insight into critical sales and customer metrics, and keep everyone focused on getting new customers while keeping the ones you already have happy.
- CRM Software for Sales & Marketing. Generate more leads, effectively market through multiple channels, optimize lead management, convert leads into customers, view all account-related information and activities, keep sales reps working productively, analyze your sales pipeline, and see what’s working and what’s not. An effective CRM platform helps you keep sales and marketing focused on filling the sales pipeline and generating more revenue rather than manually tracking sales leads.
- CRM Software for Activity Management. View all customer transactions, respond confidently to customer calls or emails, capture important information about customer interactions, and manage your tasks and follow-up activities with CRM.
- CRM Software for Service & Support. Collect customer support requests from all your channels, assign support cases to the appropriate agent or group of agents, leverage the best solutions to customer problems, escalate support cases when needed, help customers find solutions via your Web site, stick to the service level agreements you have with your customers, and identify areas for service improvements.